Maintenance FAQ

You may notify us of any maintenance or repair items in your apartment through the Tenant Portal on our website. In the event of an emergency, (fire/flood/blood) after 5pm you can contact the emergency services line.

Emergencies are defined as fire, flood, major roof leaks, heater not working, sewer line backup, water line breaks, electrical issues endangering life, and gas leak. If you smell a gas odor, immediately evacuate the property and contact 911. If there is a fire call 911.

In the event of a true emergency please call 911 immediately. In the event of a maintenance emergency after 5pm (flooding, unable to stop water from flowing/leaking, no heat) please notify us immediately at 978-388-9890 x5 and email rentals@adpminc.com with the subject “EMERGENCY: your address” and the body outlining the emergency and the best contact number.

Yes – If the repair is due to damage caused by you or anyone else living in your apartment, you will be charged for the repair.

All tenants are required to submit a maintenance work order through the tenant portal.  This allows the work to be put into our que and attached to the property.  The work order will be addressed within 3 business days pending the approval of the Owner.

Tenants please be aware that the technician is only authorized to provide service based on the

Repair Request Work Order you have made through the online portal. If you have other items to be repaired a new Work Order must be created and approved by the Owner. 

You must check and change all A/C and/or heat pump filters once a month.  This is very important for the proper operation of the A/C unit and/or heat pump, as well as the air quality at the property.

Tenants are required to replace the smoke detector and carbon monoxide detector batteries at least once every year; April 15th is easy to remember.  A smoke detector can be the only thing between you and a fire.  

Circuit breakers move only slightly when triggered.  It may appear to be “ON” when it has “popped” off.  To reset a breaker, you need to turn it fully to “off” position and then turn it back “ON” again.  The ground fault circuit (GFI) break detects even slight voltage changes and cuts off the power during fluc-tuations.  GFI circuit breakers are usually used around sinks, exterior plugs, garages and some lights.  If you lose power to a plug near a water source, the cause is usually the GFI circuit breaker.  Most GFI circuit break-ers are located at the breaker box and are marked with a red or yellow button.  Many homes have the GFI circuit break at the plug-in outlet.  When these “pop” simply reset the GFI circuit breaker as outlined above, or per the instructions on the plug-in outlet cover.