Tenant FAQ

Rent must be received in our office or submitted electronically by the 1st day of each month.

Rent can be paid online through the Tenant Portal with a credit card or through ACH. You may also mail a personal check, bank check, or money order directly to our office.  NO CASH PAYMENTS WILL BE ACCEPTED.

A charge of $25.00 will be assessed to your account. Replacement funds must be by Money Order or Cashier’s check. If there are two returned payments in a twelve-month period, we will no longer be able to accept personal checks or online ACH payments. 

Make the check or money order payable to: ADPM, Inc unless your lease states otherwise. Please include your property address on the memo line to ensure that you are properly credited with the payment.

If the first falls on a Sunday or holiday, rent must be received on the prior business day.

We can try to work with you to arrange a payment plan acceptable to the property owner, however the late fee charge in your lease will be assessed to you. Be sure to contact our Bookkeeping Department at bookkkeeping@adpminc.com before your due date so that we can notify the property owner of your proposed payment plan.  

We do not split rent; each tenant is equally responsible for the entire rent during their tenancy. 

You may notify us of any maintenance or repair items in your apartment through the Tenant Portal on our website. In the event of an emergency, (fire/flood/blood) after 5pm you can contact the emergency services line.

Emergencies are defined as fire, flood, major roof leaks, heater not working, sewer line backup, water line breaks, electrical issues endangering life, and gas leak. If you smell a gas odor, immediately evacuate the property and contact 911. If there is a fire call 911.

In the event of a true emergency please call 911 immediately. In the event of a maintenance emergency after 5pm (flooding, unable to stop water from flowing/leaking, no heat) please notify us immediately at 978-388-9890 x5 and email rentals@adpminc.com with the subject “EMERGENCY: your address” and the body outlining the emergency and the best contact number.

Any request to alter the property needs to be requested in writing and must be approved in writing by our office prior to any work being done. 

In order to apply you must be of legal age.

Deposits are nonrefundable.  

Yes, there is a $50 nonrefundable application fee per anyone over the age of 18 years old.

The best answer we can give is “it depends” on the property owner.

Yes – If the repair is due to damage caused by you or anyone else living in your apartment, you will be charged for the repair.

Only those who are listed on the lease can occupy the property. 

If you are planning to move out, you need to provide written notice via email or through a letter 60 days prior to move out.

You will need to submit in writing the type of pet that you would like to bring on to the property and if approved by the property owner you will need to sign a Pet Agreement, provide picture of the pet and shot record (if a dog).  You may also be required to show proof of renter’s insurance. 

Your lease holds you responsible for the rent for the full term of the lease. If you, for any reason, decide to break your lease and move out prior to the end of your lease you will be held responsible for the full rent amount until the apartment is re-rented.

If you have a roommate and one of you needs to move out, the remaining tenant will be responsible for the full rent amount.

When you move out, an inspection of the apartment will be performed to assess for any damage. Any damage to the apartment beyond normal wear and tear will be repaired and the amount deducted from your security deposit. You will receive the remaining balance within 30 days of move out.

If you plan to move out, you must notify us in writing 90 days or more in advance.

During normal business hours, 9am-5pm you can pick up a spare key from our office for a $25/fee.  After hours, you (TENANT) can contact a local locksmith and are responsible for any fees associated.

All tenants are required to submit a maintenance work order through the tenant portal.  This allows the work to be put into our que and attached to the property.  The work order will be addressed within 3 business days pending the approval of the Owner.

Tenants please be aware that the technician is only authorized to provide service based on the

Repair Request Work Order you have made through the online portal. If you have other items to be repaired a new Work Order must be created and approved by the Owner. 

Unless otherwise outlined in the lease terms, the tenant is not responsible for anything except tenants must inspect their smoke detector at least once a month to determine if it is working properly and notify us of any deficiency.  Smoke detectors must be working at all times. It is a violation of your lease to remove smoke detector batteries or not to inform management when smoke detectors are not working properly. In addition, you must change the air conditioning/heating filter every two months.

Please call 911 for the proper authorities if you have an emergency. If there is a flood, turn the main water valve off to the home and then call us immediately.

Please check the smoke detectors monthly. Tenants are responsible for keeping fresh batteries in smoke detectors. We recommend changing batteries twice a year.

If you are currently in a lease that person cannot be removed until the end of the term. They can choose to vacate but will still be legally responsible until the end of the term at which time they can give a 30-day notice to vacate.

The security deposit is handled between the tenants. The security deposit remains with the property until the entire property has been vacated, we do not refund portions of a security deposit to individual roommates. 

If your request to add a person to your lease is approved, the person would need to submit a completed application and application fee. If the application is approved there will be a $125.00 “Lease Addendum Fee” and the lease addendum will need to be signed by all tenants. 

You would need to enter into a Breach of Contract, which needs to be approved by the owner.  A Breach of Contract requires rent to be paid in full until the property is re-rented and occupied by the new tenant. You pay for all costs associated with re-renting the property including; the leasing fee which is 40% of one month’s rent, the leasing fee is due at the time of signing the Breach of Contract and the cost to rekey the property. Once the property is re-rented and occupied, we handle the move out.

A 30-day notice in writing and signed by all Residents listed on the lease is required in order to begin the move out process.  You will either need to be on a month-to-month agreement or at the end of your current lease. 

A move-out inspection will be performed after you have returned the keys to our office. If you wish to be present at the move-out inspection, please indicate this in writing when you return the keys and we will contact you with the inspection time. If you would like to return keys to us at the move-out inspection, please email rentals@adpminc.com and you will be sent a form to sign and a scheduled time will be made with you. 

A good rule of thumb is to leave the property as you received it minus any normal wear and tear and to make sure that any past due balances have been paid. You will need to clean the property and have the carpets professionally cleaned if you had a pet and submit the receipt with your keys. 

Your security deposit will be returned in full or with a transmittal explaining any deductions or good faith estimate of charges within 30 days of you returning the keys to our office.

Deductions may be made from your deposit for such things as cleaning the home, professionally cleaning the carpets, lawn care, hauling of personal items, repairing any damage done excluding normal wear and tear, lawn care, hauling of personal items, missing keys or garage remotes, and tenant charges owing. 

If your vehicle is towed, you must call the towing company to make arrangements. All towing charges are at the vehicle owner’s expense. ADPM will not reimburse for towing charges incurred.